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| About Us Caseys Camping are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Caseys Camping Stephen Smiths Garden Centre Pool Road Otley LS21 1DY United Kingdom Phone: 01943 465462 Fax: 01943 850825 Email: info@caseyscamping.com 651-8101-59 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. For on line orders we accept , VISA, MasterCard and Switch. For postal orders cheques are fine, but please allow extra time for it to clear. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. If you are not tech minded remember you can always call us and speak to a real human! |
| Shipping And Handling All orders placed before 12am will be sent out that day. If an item is out of stock we will let you know the estimated delivery time and give you the option to cancel the order if you wish. We ONLY send items to the UK Mainland. |
| Delivery Schedule UK: We send small items by Royal Mail. These take 1-2 days for delivery. Larger and more valuable items are sent by courier, often for next day delivey. We make a flat rate delivery charge of £6.95 for all orders. Sorry but we do not send items outside the UK Mainland. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. When you place an order with us, this is done over a secure socket layer (SSL) connection. This means it is virtually impossible for any one to get your card details. When you place an order we are notified by a secure transmission. Giving your details over the net is therefore very secure. In fact it is most certainly safer than giving your card over in a restaurant or giving your card details over the phone. When you go to "checkout" you will be asked to provide your address and the delivery address, you will then be asked to confirm the shipping options and order. Then you are asked to provide your card details. At this stage the web browser should have a padlock displayed on the bottom of the browser window. This shows you are on a secure page. You also have further fraud protection from the card issuer. In any case, some people are still worried about giving details over the net, especially to some faceless web site. If this is you then please call us, we can happily take your order over the telephone. |
| Guarantee We guarantee your satisfaction. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01943 465462 (International +44 01943 465462) or fax us on 01943 850825 or write to us at Stephen Smiths Garden Centre Pool Road Otley LS21 1DY United Kingdom |
| Privacy Policy Caseys Camping do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Take advantage of our 10-day return policy. You may order just about anything, inspect the equipment, and if you are not fully satisfied, just return it for a refund (provided it has not been used). No questions asked. Shipping charges will not be refunded. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
| Remittance Terms All payments must be received and authorised before shipment. |